Roles

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My role: Director of Accounts Domain

Since November 2020

• My role is to help move Smart Pension towards a product led mission and improve strategic feature development, set OKRs for my teams, and champion my domain journeys.
• My responsibility is to identify the customer need and value gained that a feature will fulfil, and determine what success looks like to drive objectives and key results. 
• I am also responsible for the product roadmap in my domain, slicing, prioritising and scheduling work for the engineering teams based on business objectives, value and capacity.
• During my three years at Smart Pension, I have been recognised for my achievements and progressed from Product Owner, to Senior Product Owner, to Product Manager, and then Product Director. My duties also involve line management of all Product Owners in my domain. Additionally, I’ve been involved in Smart’s product practice community and mentorship program; mentoring and coaching other Product Owners to help them grow in their own roles.

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My role: Co-founder

April 2017 – January 2023

• I was responsible for every aspect of product ownership and management for the Vegly Product website and web app, from conception and strategy, through roadmapping and backlog management, to support and ongoing iterations.
• Since the release of the MVP, there were over 2,000 sign ups with a conversion rate to sign up from the website of 30%. The latest release was focussed on improving engagement and retention, which each increased respectively by 50% and 80%.
• New versions and features were continually prioritised based on research and feedback, and aligned with the product vision and goals.
• Working on this product allowed me to expand both my horizontal and vertical skills as a product owner and manager.

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My role: Oracle ECM Business Analyst

April 2013 – March 2017

• In all projects, I was responsible for business analysis including assessing current and future solutions; creating and managing a backlog of requirements and user stories including detailed specifications; providing a liaison role between the client and project team; and acting as a proxy product owner on behalf of the client.
• I was also often responsible for filling the Scrum Master role for the team; running Sprint 0 workshops; creating training materials and providing training for end-users; and initial user support and issue triaging.
• Additionally I got involved in internal initiatives, including standardising internal practices and documentation; assisting the sales and marketing teams with their systems implementations; the company website; and implementing a new company-wide timesheet management system.

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My roles: Business Analyst / ECM Functional Consultant

July 2006 – March 2013

• Mid-way through my honours year, I  joined iFactory Consulting as an intern consultant, and very quickly grew into a consultant and then into a team lead role.
• Throughout seven years at iFactory Consulting, I successfully implemented and led projects in a variety of industries such as banking, tertiary education and waste management.
• Responsibilities across all projects included current state analysis and solution design, with detailed business process modelling and documentation; product configuration, implementation and documentation; and liaising between the client and technical team.
• I was also often responsible for training and training documents; testing and testing documentation; support; and project management.
• Internally, I was also involved in standardising practices and documentation, and mentoring interns and junior consultants.